Website use Frequently Asked Questions - FAQ

How do I update my details?

You can edit any of your user details, including your subscription to the combined Connevans Limited & DeafEquipment mailing list, by visiting the MyProfile page on the site. This will normally be displayed after you login and once you are logged in can be accessed by clicking on your name in the top left of the screen. This page can also be accessed by clicking this link.

I have forgotten my username (and or password!) what do I do?

Not a problem, choose login (top right of the page), choose 'Forgotten your password' and enter your email address - we will send a new password to the registered email address. Use this password to login, you may then change your password to something easier to remember - click on your username (top left of page) and change details - password, address etc. - as required.

ParcelForce tried to deliver while I was not home - they left a card, what should I do?
The card left by ParcelForce should give you information on your options -alternatively visit the ParcelForce website which has a specific area to arrange a redelivery.

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More and more cards now require password identity checking, if this is your reported error please contact your card issuer to explain the process.

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